As one of the most popular apps for commission-free investing in Europe, Trading 212 stands out for its user-friendly interface and innovative features like fractional shares and AutoInvest/Pies. The platform has earned high ratings in app stores and Trustpilot reviews, making it a great choice for beginner investors. However, the lack of advanced tools and a diverse range of asset classes might hinder more experienced traders.

Investor Centre is a fintech innovator and an award-winning online broker with a strong customer support department. The team provides help mainly through email and live chat, with the option to upload documents proving your identity to avoid scams. However, phone support is only available in some countries and response times can be slow at busy periods.

User Experience on Trading 212 – What You Need to Know

The company has a very clear structure that divides tasks between different departments, and this allows its agents to focus on helping customers effectively. Using Kaizo, they are able to identify the most common issues and quickly implement improvements. For example, they now use Coaching Cards to provide feedback on agent performance. These cards are based on historical performance data and allow managers to make strategic decisions that improve performance. This saves the customer service team time, while also increasing the quality of customer support and improving the overall experience for customers. In turn, this has a direct impact on Trading 212’s bottom line. Read on to find out more about how the company makes a difference in people’s lives and the role of Kaizo in their success story.